Apparently for the last, well, approx 2 years I’ve been paying for 2 separate subscriptions to Adobe Creative Cloud and barely used either.
I’m going to see what my options are. I recall 2 years ago getting a replacement credit card which as a result, after it couldn’t charge to the old one I was told due to the payment issue it cancelled my account. I was unable to get the old one re-started, So I had to sign up for a new one. And so I had it charge directly to an account vs going thru some credit card. Apparently the first account got un-cancelled at some point? And then only now, when I go and get another replacement credit card and the Adobe started failing again, did I notice this issue. (because honestly who clicks on their Adobe profiles for no good reason when things are working?)
If I don’t get decent resolution from this I’m going to be frustrated with Adobe. It should be abundantly clear I did not use both plans, and that I only intended to have one, and that due to billing errors and their stupid system insisting my old profile be cancelled and I had to start a new one fresh did I even have this problem.